SKU: 1909983
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by PowerReviews
Our old 23+ yr old white side by side fridge died without warning last month and we did not have a lot of time to research new refrigerators, but so glad we stumbled across this french door fridge. We bought it about a month ago and love it. It looks so sleek in our kitchen, the top fridge is sooo s...
Soon after receiving our new refrigerator, we noticed a lot of frost buildup at the freezer door due to the door being warped, so the freezer did not seal when closed. This also affected the ice maker, so that the ice bin was not cold enough, and the ice cubes all stuck together in one big wet clump...
Verified Buyer
Submitted as part of a sweepstakes entry
Comments about Charthouse Counter-Height Extendable Dining Table and 4 Stools
The table is fantastic! The chairs seem to be if lower quality
Verified Reviewer
Submitted as part of a sweepstakes entry
Reviewed at
Had this about 2 months now and love it but I just wish the freezer area was a but bigger.
Verified Reviewer
Reviewed at
I've owned this refrigerator for roughly about a month and have to say that this is the cheapest feeling, flimsiest refrigerator I've ever seen or had. Everything feels extremely cheap, from the fruit/vegetable drawers to door shelves, as if it will break in your hand! For the hefty price tag this fridge has I'd expect much, MUCH better quality! Too bad LG still has compressor issues otherwise would have purchased from them.
Official Response by KitchenAid - BV
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 519201. We look forward to speaking with you. Marie Q
Verified Reviewer
Submitted as part of a sweepstakes entry
Reviewed at
We had some bumps in the road, several problems and then they replaced new refrigerator with one with no problems, so far so good.
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
We had limited options because of narrow space available, and this model fit into the space. We wish there was an option with a flat front instead of the slightly curved/bowed doors. One complaint we have is that the interior water dispenser button is above the spout, which forces you to use two hands to fill a glass; if the button was below the spout you could fill using one hand, which would be more convenient. We would have appreciated a user manual to explain the intended or best way to use the different drawers in the refrigerated section. Otherwise, the refrigerator works fine and we are happy with it...
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
I bought this a month ago. The water dispenser doesn't work, but the ice maker does. The authorized repair service hasn't figured that out yet. The drawers are cheap and clunky for something this expensive. The settings are confusing, and the documentation can't be found. Otherwise, good flexible storage space. Quiet. Good looking cabinet. The doors have a nice profile for placing near a wall (3" needed)
Verified Reviewer
Reviewed at
Of course you wouldn't publish an honest review! Change your warranty policies and I'll change my honest review. You make a fortune off of people not reading fine print and expecting warranties to be warranties. NOT TRICKS! Many, many people come through our kitchen as we entertain at a very high profile level. The kitchen is new, beautiful and expensive. I am a high end cabinetmaker (company owner) and recommend products and tradespeople all the time.The only downside to my personal kitchen is the "older" Kitchen Aide products and we let EVERYONE know the complete story. Seems others know of these issues as well. I remember the days when a Kitchen Aide dishwasher was a bit noisy but the best you could buy. We had those products for years and they were workhorses. Cleaned everything spotlessly. Now the slides are broken on mine and I've had to replace all the plastic brackets and hinges on the upper sliding trays. Junk.... made specifically to become obsolete and expensive to repair. This is your issue, not mine.
Official Response by KitchenAid - BV
Thank you for sharing your experience with us, Lee50. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 404322. We look forward to speaking with you. Marie Q
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
This fridge is a replacement that finally was granted after a year of trying to fix our original... We were thrilled to be approved for a replacement after several attempts over a years time to fix a slow freon leak. Luckily all the repairs and parts were covered under our warranty. Be sure to register your appliance and keep your proof of purchase :) We really like this fridge. Very few fit the spot in our kitchen these days. Our only complaints are how deep it is - things sometimes get lost in the back. This new fridge has drawers and shelves that seem to be a bit warped so things dont slide in and out easily. We should probably call about this. We like the freezer on the bottem with the ice maker as well as the water fill on the inside so the outside looks sleek and clean. MUST comment on how fantastic our delivery and installation guy was. Loved him! He was great with attention to detail and professionalism. BRAVO!
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
items are freezing in the back portion of the refrigerator
Verified Buyer
Reviewed at
The inside of the refrigerator freezes up about every 6 months. It stops cooling We have to take everything out and defrost it. What a pain. The first time it did it I researched it and found this happens to this model. I wish I had done that before I bought it. Disappointed!!
Official Response by KitchenAid - BV
Thank you for sharing your experience with us, Jfp3rd. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 335495. We look forward to speaking with you. Marie Q