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UPDATED AS OF December 9, 2020

Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions carefully. These Terms and conditions apply to all visitors to or users of our website. Your use of this website constitutes your unconditional acceptance of these Terms and Conditions and the Privacy Policy. American Signature, Inc. dba Value City Furniture and its predecessors, successors, assigns, parents, subsidiaries, affiliates, and each of their respective officers, directors, shareholders, employees, and agents are referred to as “American Signature,” “ASF,” “Value City Furniture,” “VCF,” “we,” “our” or “us.” References to the website shall refer generally to all of ASF’s or VCF’s websites, including mobile applications.

Buying from Us

Each store's pickup and delivery services are unique to their local area. Please contact your local store to find out what services are available. We are only able to deliver merchandise within our store's local delivery area and are unable to ship merchandise by alternate methods. If you live within our store's delivery area, you can place an online order to be delivered to your residence. If delivery is not available to your area, you can contact your local store to schedule to pick up your merchandise.

Finding the Right Help

You can find detailed information for any item on the product detail page, but if additional questions arise you may contact one of our Home Furnishing Consultants at any of our stores. You can also call our Customer Care Crew and they will be happy to answer your questions. If talking on the phone isn't your thing, you can chat with a representative while you browse the site.

Standard Forms of Payment for "ONLINE" Transactions

All online orders must be paid in full at the time of purchase. The standard forms of payment for online orders are Visa, MasterCard, American Express, Discover and our private label credit cards.

Pricing and Other Errors

Prices shown for items on this website, in your shopping cart, and in advertisements are for merchandise only. An estimate of the total cost for your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior to you completing your order. While we strive for accuracy in the pricing displayed on this website, in advertisements, and the other product information we provide, errors can occur. In cases where such errors do occur, we expressly reserve the right not to honor pricing errors when accepting an order. In the case where an order placed contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy. To the fullest extent permitted by applicable law, we reserve the right to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance or shipment of any order.

Product Availability

The inclusion of any products on this website does not imply or warrant that these products will be available at any time. Product availability may differ by region, so the easiest way to obtain stock information is to provide us with your zip code. You can also contact your local store to see if the product is available for immediate purchase.

Product Information and Assembly Instructions

Product information is subject to change at any time without notice. If you need more information than what is provided in the Product Description, a Home Furnishings Consultant at your local store will be happy to answer all of your questions.

Refunds and Returns

Should you wish to cancel your order, please refer to the following policies:

  • Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable.
  • Except where prohibited by law, a 15% restocking fee may apply to returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.*
  • Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.
  • In addition to the foregoing, the following policies apply to refunds "Prior" to Delivery or Pick-Up Merchandise Pick-Up
    • You may cancel your order and ask for a full refund prior to delivery or pick up. A full refund will be issued to the original method of payment.
    • To cancel your order, simply call a service representative.
  • In addition to the foregoing, the following policies apply to refunds "After" Delivery or Pick Up
    • After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery and restocking fees, so long as it is returned or exchanged within 7 days of pickup or delivery and in accordance with these Terms and Conditions.
    • To be eligible for a return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind.
  • Merchandise received by Manufacturer Parcel Shipping
    • Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund.
    • Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee.
    • If, during shipment, item(s) has been damaged, customer must call customer care within 7 days of receiving item(s).

Delivery Service

Our delivery service, when available, includes the following:

  • Delivery of products.
  • Assembly of your furniture (except on "Ready to Assemble" merchandise).
  • For a period of one year, in-home service for repair or replacement of defective items.

To ensure smooth delivery of your furniture, please review the following delivery policies:

  • All online orders must be paid in full at the time of purchase.
  • The day prior to your scheduled delivery date, our service store will contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately, we cannot take requests for time spots.
  • If you must reschedule your delivery date, please notify your service store immediately and no later than your estimated time window for your delivery.
  • Prior to your merchandise delivery, you are responsible for measuring your doorways to ensure clearance and clearing rooms as needed so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed.
  • Due to liability issues, we cannot hoist our merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.
  • We cannot deliver to anyone under age 18.
  • If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.

Manufacturer Parcel Shipping Service

Our Manufacturer Parcel Shipping Service includes the following:

  • Free Shipment of furniture to your home

To ensure smooth manufacturer parcel shipping of your furniture, please review the following policies:

  • Merchandise is delivered through a variety of national or regional carriers, such as but not limited to: FedEx, UPS, and Ground Freight Expeditors.
  • Merchandise is shipped ground and can take up to 5 days to be delivered depending on your location
  • After an order has shipped, tracking information is emailed to your registered email address
  • If, during shipping, your merchandise has been damaged, you must notify store personnel within 7 days of the date of delivery.
  • Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse. Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item(s) and will incur a 15% restocking fee. If, during shipment, item(s) has been damaged, customer must call customer care within 7 days of receiving item(s). Find your nearest store here.

Merchandise Pick-Up

Pick-ups can be made at most of our locations. To ensure a smooth pick-up of your merchandise, please review the following pickup policies:

  • At the time of purchase, you will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by the service store in advance.
  • Online orders must be paid in full at the time of purchase. .
  • On the scheduled day, please proceed to the pickup/loading area with your receipt. .
  • Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. It is your responsibility to load, properly secure, and tie down merchandise to your vehicle.
  • Associates may assist in loading customer merchandise but we reserve the right to refuse assistance where it may result in injuries or property damage.
  • We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise.
  • Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days and bring your merchandise to the store for service or exchange.
  • Service Stores do not have the ability to hold merchandise past the scheduled date of pickup. If you are unable to pick up your merchandise on your scheduled day, notify the service store immediately and no later than the scheduled date of pickup.

Reporting Damages/Defects

Delivered Items

If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.

Pick Up and Manufacturer Parcel Shipped Items

If you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick up merchandise from the store and/or use Manufacturer Parcel Shipping are required to return the merchandise to the store for service or exchange.

Warranty Programs and Repair Service

To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties:

  • One (1) Year Warranty
    • "AS-IS" items carry no warranty and the sale is final (except where prohibited by law).
    • For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.
    • For other products, under conditions of normal usage, we will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase.
    • We will not perform work or repair any product that may cause a hazard to our employees or our property.
    • Warranty coverage does not apply to products that have been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product.
    • If the product cannot be repaired to factory specifications, the product will be replaced with the same or comparable merchandise. If the same product is not available, we will issue an IN-STORE CREDIT towards new merchandise.
  • Accessory purchase warranty
    • Accessory items are warranted for a period of 90 days.
  • Extended Protection Plan (EPP - Purchases Before 2014)
    • Enhance or extend your merchandise warranty by purchasing Extended Protection Plan. Extend a one-year manufacturer warranty or enhance your protection under the Limited Lifetime Warranty.
    • This program provides in-home coverage for three (3) years (including the one [1] year manufacturer warranty period) from the date of possession of the original purchase.
    • Please refer to the EPP Terms and Conditions documentation for coverage, terms and conditions, exclusions and additional disclosures.
  • Guarantee of Fabrics
    • Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise.
    • To ensure the longevity of your fabric and leather products, optional protection is recommended. Please refer to the Fabric and Leather Protection Programs for additional information.
  • Pure Promise & Pure Support Protection Programs
    • Please take a moment to read your protection paperwork for specific information on coverage, exclusions, and how to obtain service.

Protection Plans & Warranties

How can I protect the furniture I purchase?

When you click "Proceed to Checkout" from your Shopping Cart, you'll arrive at the first step of our easy-to-use order process. If you have items in your order that can be protected, you'll see additional information and pricing. You can select Pure Promise or Pure Value for eligible items. Pure Promise is a 5-year protection plan and if you do not make a claim during the coverage period, an in-store credit of the warranty amount will be available for use.

Mattress Warranty Programs

Your warranty is specific to the brand of mattress and/or box spring you have purchased. Please refer to the warranty card that came with your merchandise at the time of pickup or delivery.

Please refer to the warranty card that came with your merchandise at the time of pickup or delivery. If you have misplaced your warranty documentation, please print a copy using the links below. If you are unsure which warranty applies to your purchase, contact the store or delivery or pickup for additional information.

Bedgear

Bedgear claims are processed by GM Warranty Services.

120 Night Sleep Guarantee

Special Order Furniture and Online Only Purchases

Special Order and Online Only purchases must be paid for in full at the time of sale.

Commercial Sales

The use of a product other than for household purposes voids all warranties.

We Respect Your Privacy

We believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front! Please review our Privacy Policy.

User Submissions and Publicity Consent, Waiver & Release

You may post, upload, email, or otherwise submit content you have created, including without limitation, photographs, your social media handle, videos, reviews, comments, suggestions, techniques, questions, or other material or information, to the website or a social media account (collectively, “User Submissions”). By submitting User Submissions, you consent and grant us, our employees and agents, our third-party service providers, and our retail partners (collectively, the “Licensed Parties”) the perpetual, unrestricted, irrevocable, royalty-free, fully-paid, non-exclusive, world-wide, transferable right to use, reproduce, publish, exhibit, distribute, and/or transmit your User Submissions in any manner and for any purpose to be determined in the Licensed Parties’ sole discretion, including but not limited to on the Licensed Parties’ webpages, social media (such as Facebook, Twitter, Instagram, Pinterest and all other social media platforms) pages operated by the Licensed Parties, and for any commercial purpose including marketing, promotional and advertising initiatives, in any media now or hereafter known. User Submissions are and will be considered non-confidential and non-proprietary. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. Your use of this website or your use of #myVCF or #myASF or any other Value City Furniture and American Signature brand hashtags constitutes your consent for the Licensed Parties to use the User Submissions as described herein.

You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant to the Licensed Parties the rights granted herein; (iii) you are at least 18 years of age, and (iv) the Licensed Parties’ use of your User Submissions as described herein will not violate the rights of any third party or any law. We are not liable for the content of any such User Submissions, whether arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable. You waive the right to claim any damages whatsoever, including but not limited to punitive, consequential, direct or indirect damages. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf harmless from any and all liability related in any way to the Licensed Parties’ use, commercial or otherwise, of your User Submissions.

If you do not consent to these terms, do not submit any User Submissions.

We respect the intellectual property rights of others and expect users to do the same. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement you may notify our designated copyright agent by mail ATTN: INTELLECTUAL PROPERTY DEPARTMENT at websupport@americansignature.com.

Applicable Law

The law applicable to the interpretation and construction of these Terms and Conditions shall be the applicable federal laws and the laws of the State of Ohio, without regard to principles of conflict of law, and the ordinary choice of law rules will apply in any court proceeding in which the matter is adjudicated.

Copyright Notice, Trademarks, SEO and Use of Website

We retain all rights regarding our trademarks, trade names, brand names, and trade dress, and all associated logos or images (“Trademarks”). These Trademarks are our registered and/or common law trademarks and you have not been granted a license to use the Trademarks by your use of the website. The Trademarks, design of this website, and all text, graphics, information, content, processes, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark, patent and other laws and may not be used except as permitted in these Terms and Conditions or with our prior written permission. All rights reserved. You may not modify, reproduce, publicly display, perform, distribute, or otherwise use the Trademarks or the information or materials displayed on or that can be downloaded from this website in any way for any public or commercial purpose. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit this website or our Trademarks. You may not use our Trademarks or names in metatag keywords, page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines or any other purpose. Any unauthorized use is prohibited. In the event of a violation of these laws and regulations, we reserve the right to seek all remedies available by law and in equity. We reserve the right to block or deny access to this website to anyone at any time for any reason.

Third Party Links

We may establish links from this website to external websites or resources operated by third parties (“Third Party Sites”) for your convenience. Third Party Sites also may provide links to this website. We do not endorse the third party, the Third Party Sites, or any content therein. We do not control and are not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and we have no liability arising out of or related to such sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.

User Conduct

You shall not: (a) attempt to modify or “hack” this website; (b) access any area on this website which you are not explicitly authorized to access; (c) interfere with, restrict or inhibit any other user from the use and enjoyment of this website; (d) impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; (e) collect or harvest personal information about other users of this website; (f) access this website through the use of an automated mechanism and extract data; or (g) jeopardize our reputation or the operation of computer systems owned by us. If you are accessing and using this website on someone else’s behalf, you represent that you have the authority to bind that person as a principal to all terms and conditions provided herein and you agree to accept liability for harm caused by that person’s wrongful use of this website.

Disclaimers

Use this website at your own risk. Except as explicitly provided herein, the information, materials and services provided on or through this website are provided “AS IS” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, title, or non-infringement of intellectual property. All products and services purchased on or through this website are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers. We disclaim all warranties of any kind, either express or implied, including any implied warranties with respect to the products and services listed or purchased on or through this website. Without limiting the foregoing, we disclaim all liability for claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, or misappropriation.

Limitations of Liability

We do not assume any responsibility or liability for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website, or your downloading of any information or materials from this website. We shall not be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this website, any websites linked to this website, or the materials, information or services contained on any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. In the event of any problem with this website or any content, you agree to cease using this website immediately. In the event that you are dissatisfied with the products or services that you have purchased on or through this website, you acknowledge that we have made no representations and issued no warranties with respect to such products or services, and you agree that your sole remedy for breach of warranty, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer’s or supplier’s warranty. Alternatively, you may seek a return and refund for such product or services from us in accordance with the refund and return policies posted on this website.

Revisions to these Terms and Conditions

We may update or revise these Terms and Conditions at any time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you to the fullest extent permissible by applicable law. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this website. Your continued use of this website after any changes to these Terms and Conditions are posted will be considered acceptance of those changes.

Entire Agreement

These Terms and Conditions serve as the entire understanding and agreement between you and us regarding the subject matter of these Terms and Conditions. If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, you agree that the court should endeavor to replace the invalid or unenforceable provision with a provision that comes closest to the original intent of the invalid or unenforceable provision or will be modified to conform to the most expansive permissible reading allowable under the law consistent with the intention of the invalid or unenforceable provision.