We are only able to deliver furniture within a store's local delivery area and are unable to ship merchandise by alternate methods. If you live within a store's delivery area, you can place an online order to be delivered to your residence. If delivery is not available to your area, you can always schedule to pick up your furniture at a local store.
You can find detailed information of any item on the product detail page, but if additional questions arise you may contact one of our Home Furnishing Consultants at any of our stores. You can also call our Customer Care Crew and they will be happy to answer your questions. If talking on the phone isn't your thing, you can chat with a representative while you browse the site.
All online orders must be paid in full at the time of purchase. The standard forms of payment for online orders are Visa, MasterCard, American Express, Discover and our private label credit cards.
Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order.
While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.
In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.
Product availability may differ by region, so the easiest way to obtain stock information is to provide us with your zip code. You can always contact your local store to see if the product is available for immediate purchase.
If you need more information that what is provided in the Product Description, a Home Furnishings Consultant at your local store will be happy to answer all of your questions.
Should you wish to cancel your order, please refer to the following policies:
Each store's pickup and delivery services are unique to their local area. Please contact your local store to find out what services are available.
Currently, we are only able to deliver furniture within a store's local delivery area and are unable to ship merchandise by alternate methods.
Our delivery service includes the following:
To ensure smooth delivery of your furniture, please review the following delivery policies:
Pick-ups can be made at most of our locations. To ensure smooth pick-up of your furniture, please review the following pick-up policies:
If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.
If you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick up merchandise from the store are required to return the merchandise to the store for service or exchange.
To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties:
When you click "Proceed to Checkout" from your Shopping Cart, you'll arrive at the first step of our easy-to-use order process. If you have items in your order that can be protected, you'll see additional information and pricing. You can select Pure Promise or Pure Value for eligible items. Pure Promise is a 5 year protection plan and if you do not make a claim during the coverage period an in-store credit of the warranty amount will be available for use.
Your warranty is specific to the brand of mattress and/or box spring you have purchased. Please refer to the warranty card that came with your merchandise at the time of pickup or delivery.
If you have misplaced your warranty documentation, please print a copy using the links below. If you are unsure which warranty applies to your purchase, contact the store or delivery or pickup for additional information.
Bedgear claims are processed by GM Warranty Services.
Special Order and Online Only purchases must be paid for in full at the time of sale.
The use of a product other than for household purposes voids all warranties.
Last Updated January, 2018
We believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front!
Should you no longer wish to receive these emails, you may "opt out" at any time by logging in to your Account and clicking "Update your email preferences." Alternatively, you may mail your request to Blueport Commerce 580 Harrison Ave, Boston, MA 02118 Attention: Privacy. or email us at email@example.com.
We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us.
Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We are so confident in our systems that we ensure 100% safety in the transactions you make with us.*
*In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, valuecityfurniture.com will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at valuecityfurniture.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the vcf.com security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.
You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #myVCF or #myASF or other Value City Furniture and American Signature Furniture brand hashtags, you grant to American Signature Inc. (and it’s employees and agents) its third--party service providers who provide content management services, and its retail partners (collectively, the “Licensed Parties”) the perpetual, unrestricted, irrevocable, royalty-free, fully-paid, non-exclusive, world-wide, transferable right to use, reproduce, publish, exhibit, distribute, and/or transmit your #myVCF/#myASF-tagged User Submissions in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on their webpages, social media (such as Facebook, Twitter, Instagram, Pinterest and all other social media platforms) pages operated by Value City Furniture and American Signature Furniture, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. Value City Furniture and American Signature Furniture may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant to the Licensed Parties the rights granted herein; (iii) you are at least 18 years of age, and (iv) the Licensed Parties’ use of your User Submissions as described herein will not violate the rights of any third party or any law. You waive the right to claim any damages whatsoever, including but not limited to punitive, consequential, direct or indirect damages. You hereby release, discharge and agree to hold Value City Furniture and American Signature Furniture, the Licensed Parties, and any person acting on Value City Furniture and American Signature Furniture or their behalf harmless from any and all liability related in any way to the Licensed Parties’ use, commercial or otherwise, of your User Submissions.
*Sale offer expires 11/30/20. Promotions and Discounts are not valid towards Art Van Liquidation, Top Deals, Doorbusters, previous purchases, gift cards, delivery charges, or Pure Promise. Beautyrest Black and Beautyrest Hybrid cannot be used in conjunction with any other promotions or discounts. Selection may vary by store. Cannot be combined with any other discount. § If you find a lower price, we will match it. Valid only at time of purchase on competitors’ identical product advertised at a lower price. Customer must provide proof from a competitor in the form of a printed or digital ad, email or website. See store manager for details. †Offer applies to single-receipt qualifying purchases. ††Monthly payment shown is equal to the entire purchase price (excluding taxes and delivery) divided by the number of months in the promo period on your Value Plus or Signature Plus credit card. Subject to credit approval. Minimum monthly payments required.