Coverage Details
Frequently Asked Questions
If protection was purchased on or after 09/15/2024, customers have 5 days from the day of discovery of the incident to file a claim. Claims can be filed at www.furniturecareprotection.com/file-a-claim/, or by calling 1-888-705-4001.
If purchase was made prior 09/15/2024, please refrence the appropriate documents in our policies and disclaimers.
If our technicians are unable to remove a stain or repair the damage to your furniture, we replace the affected part or replace the entire piece of furniture free of charge. If your furniture is no longer available, you can reselect new furniture. See coverage details.
If you don't use your coverage during the 4-year protection plan period, you’re eligible for an in-store credit equal to the amount you paid for the plan. Please visit your nearest store location to redeem it. The rebate is valid for 60 days after your plan expires.
Read the coverage details. For complete Terms and Conditions for all protections can be found here. In cases where there is a discrepancy between these FAQs and the Terms and Conditions, the Terms and Conditions will govern.
