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by PowerReviews
The Stern and Foster Medium Pillow Top Mattress has completely transformed my sleeping experience. It's more than just a mattress; it's like sleeping on a cloud. Pros: Luxurious Pillow Top: The pillow top layer offers an exquisite balance between softness and support. It cradles your body in heave...
I bought a bed on 02/14/2019 from mattress firm online. It was delivered to me on the 02/21/21 well the bed which is a firm is very hard. Then there is the smell that smells like when you boiled hard boiled eggs and removed the shell that stink. Well I guess mattress firm is using the consumer tag a...
Reviewed at
Comments about Studio Pillow Top Medium
DO NOT SHOP AT BEST MATTRESS. This place will take your money!! I went with a mattress here and in total spent almost 5K. I was told that if I didn't like my mattress, I could exchange it within 30 days. The mattress arrived and immediately I noticed it felt COMPLETELY different and stiffer from the one I tried. I bought the matching protector with it, but after a couple weeks I was too uncomfortable and decided to exchange it with a similar mattress. The deliverers came to pick it up but they would not take it due to it being "stained." This was supposedly a new mattress paired with a quality mattress protector that I have only had for a couple weeks!! They came to the apartment without a new mattress, had dirty shoes without foot covers on, and dirty gloves. They came in without a purpose to deliver a new mattress. They refused to do the exchange that they promised me due to the stain that I have never seen. I am stuck with this mattress that was 1- sold to me already used or 2- stepped on by the delivery drivers. I have been treated HORRIBLY by customer service when I paid good money for this mattress. This company is only out to get your money and will not help you.
Reviewed at
Comments about Studio Pillow Top Medium
I was not able to test this mattress so I relied on the manufacturer rating to make my purchase decision. So, on a scale of 1 to 10 (with a 10 being the most firm), this mattress was rated (by the manufacturer) at a medium comfort level between 4 and 5; however, it feels more like a very firm 8 or 9. Unfortunately, I don't think this unexpected extra firmness will work well for a side sleeper like myself. My advice would be to make sure you can test this mattress yourself and do not rely on the manufacturer's rating to make your purchase decision. My only hope is that, ove time, it will soften enough so I will be able to "comfortably" sleep on my side.
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Comments about Estate Hurston Euro Pillow Top
I purchased a Stearns and Foster Estate Hurston premium mattress two years ago and from day one it didn't feel right. There was an inch and a quarter sag in the middle of the bed with no one laying on the mattress. When two people sleep on this mattress it's even worse, they roll from the side edges into the mattress middle. I filed a claim with Stearns and Foster and they rejected my claim because the sag needed to be an inch and one-half (mine was only one and one-quarter). The actual sag may be two to three inches deep in the middle when I sleep on this defective mattress. So according to Stearns and Foster, an inch and a quarter sag in the middle of the bed with no one laying on the mattress is perfectly normal and a sag that is an inch and one-half is defective. The 10 year Stearns and Foster warranty readily given to mattress consumers is not worth the paper it's written on. Stearns and Foster is NOT a quality mattress and is NOT worth wasting your money on this expensive sub-standard mattress.
Reviewed at
Comments about Estate Hurston Euro Pillow Top
I purchased a Stearns and Foster Estate Hurston premium mattress two years ago and from day one it didn't feel right. There was an inch and a quarter sag in the middle of the bed with no one laying on the mattress. When two people sleep on this mattress it's even worse, they roll from the side edges into the mattress middle. I filed a claim with Stearns and Foster and they rejected my claim because the sag needed to be an inch and one-half (mine was only one and one-quarter). The actual sag may be two to three inches deep in the middle when I sleep on this defective mattress. The 10 year Stearns and Foster warranty readily given to mattress consumers is not worth the paper it's written on. Stearns and Foster is NOT a quality mattress and is NOT worth wasting your money on this expensive sub-standard mattress.
Reviewed at
Comments about Estate Hurston Euro Pillow Top
I purchased this Sterns and Foster premium mattress two years ago and from day one it didn't feel right. There was a an inch and a quarter sag in the middle of the bed even with no one laying on the mattress. When two people sleep on this mattress its even worse, they roll from the side edges into the mattress middle. I filed a claim with Sterns and Foster and they rejected my claim because the sag needed to be an inch and one-half. The actual sag may be two to three inches deep in the middle when I sleep on this defective mattress. The 10 year Sterns and Foster warranty given readily to mattress consumers is not worth the paper its written. Sterns and Foster is NOT quality mattress and is NOT worth wasting your money on this sub-standard mattress. I would have given this mattress 0 stars if rating would allow me to.
Reviewed at
Comments about Studio Pillow Top Medium
I actually ordered a less expensive brand, which failed twice to be delivered on time. The store gave me an upgrade of Stearns & Foster! I was very happy about that! I've had this mattress over a month. Best sleep ever. So very comfortable, great support. Thanks, Stearns & Foster for a great product.
Verified Buyer
Submitted as part of a sweepstakes entry
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Comments about Studio Tight Top Medium
I could write a book here but this bed is AMAZING. I have had my joint pain disappear, this is the best sleep I have ever gotten. This mattress is heavy, feels the perfect mix of firm but cushy. I generally like a more firm bed and my partner and I wanted something with a higher weight limit. I sleep amazing in this bed and we have very little motion transfer between us. I can't recommend this product enough. The delivery was easy and I also bought new bed bases so I am loving my refreshed bedroom !!
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Comments about Estate Hurston Tight Top
I have a Stearns and Foster Hurston and Rockwell mattress that have both been approved for warranty because of sag issues in just 4 years of use. For reference, we weight 130lbs and 160lbs. However, the real problem lies in the customer service for the warranty issue. S&F indicated the replacement for the Hurston is the Studio line mattress that only comes in a medium, which does not match the firm Hurston I have now. I requested four times for a representative to talk through the the layers and materials used in the current Studio line and the current Estate firm line, and compare that to the Hurston. I even included a schematic of each mattress for the employees to reference. They refused every time and indicated that their computer system indicates a Studio is the comparable mattress and that no further discussion is an option. Even on the phone the representative indicated I could not speak with a manager, and that he would not discuss the differences with me. I find this ironic, being that the company should know their mattresses best and should clearly be able to discuss each mattress in depth with a customer who asks about each line. All day long salesmen and saleswomen in showrooms across the country will discuss the differences of each mattress, but Stearns and Foster representatives refuse. There is a clear difference between the Hurston and the Studio, being that the spring system is NOT comparable, nor are other materials. The Hurston uses the Intellicoil that is found in the current Estate line, the Studio uses a standard, lower end spring. Sealy indicated they'd be happy to "upgrade" for a charge. The question is, if I upgrade, will they be willing to tell me about the materials and layers in the "upgraded" mattresses they sell, or will they refuse? Moreover, it's shocking to charge a customer for a mattress "upgrade" that contains similar internals for the mattress I have currently, and for the same firmness level. So, please take this review as a warning. For a higher end mattress company to treat their customers as they did, is shameful at best. The BBB has been notified of the issue as well. Moreover, if you're looking for a mattress that lasts over 4 years before it sags greater than 1.5", I suggest looking at other companies. Stearns and Foster, you have lost a customer for life, this includes Sealy and Tempurpedic brands as well. Shame on you for treating customers with such disrespect.
Reviewed at
I researched mattresses for a long time and was previously in the business thus I felt somewhat knowledgeable…. In less then a month I realized this mattress was terrible and it wasn't just me getting use to it. I called the store where I purchased it and there was no return…even though they sold me a complete cover that was required if I needed to return it….I then called the company and they said whatever policy the store has is their policy. The end Absolutely ridiculous that they had zero interest in the customers satisfaction. I can't help but think this is a manufacturing problem as I thought this brand was higher end. I couldn't have been more wrong. And of course after all of this I have found plenty of reviews saying their experience with quality is the same as mine. I'm sure S and F makes some good mattresses but this is not one of them and shame on them for not offering an exchange resolution . Not sure why you'd want customers to be so unhappy from almost day one.
Verified Buyer
Submitted as part of a sweepstakes entry
Reviewed at
Comments about Studio Tight Top Medium
Excellent