Most Liked Negative Review

Active Breeze is NOT the same as seen in flagship stores.

Purchased a split-king qfter experiencing the display bed firsthand in their flagship store. They have a weighted piece of fabric that highlights the fact that there is a small breeze coming from the mattress. You can literally see the fabric trap the air and hover your hand over the mattress, feeli...ng the breeze as well. We got the mattress in two weeks after placing the order, delivery was great, very exceptional and professional! Base worked like a charm qnd had no problems. Only problem, the mattress on both sides do not allow the air to travel up through the mattress. Thought it was strange but maybe it needed to be broken in a little to get it. After two months into this 90 day trail period to love it, I called to troubleshoot to see what is going on. Call was courteous and through talking it over with rep, they determined it was the fan and main control module. Several days later, got the call to schedule a service tech to come out and replace them both on both sides. Tech came out right away to replace them! After being replaced, fans were blowing a lot harder, but nothing was still coming out of the mattress. The tech was not sure what the problem could be either but suggested we file a warranty claim on them to get the mattresses swapped out. The very next day we went back to the flagship store to confirm whether or not it should be blowing through or not, perhaps we didn't remember it correctly. Went in to the flagship store qnd sure enough, had a weighted fabric on the bed to highlight the fact, it does blow through the mattresses. Could even feel the breeze on my hands when hover over the mattress. Completely different from what I received!! We talked with one of the reps there to find out what we could do. They gave us the warranty phone number qnd advised us to call. I called as soon as we got home, but they are only open till 8pm on business days. Called the very next day and it turns out warranty claims cqn only be filed online. Okay, hopped online and filed the claims for both sides and awaited to hear back within their window of 7-10 business days. The next day they responded to the claim! Great! Hopefully some great news!... Nope... Copied from e-mail I received: " Dear ******, Thank you for choosing our TEMPUR-ActiveBreeze®! We appreciate your trust in our product. I wanted to share some insights about its unique design and address any questions about its functionality. While you won't feel a direct breeze over the top of the mattress, rest assured that this is intentional. Our engineers have meticulously crafted it to evenly distribute airflow across the surface. This subtle circulation prevents the mattress from warming up with your body, ensuring a comfortable night's sleep. If you'd like to verify that the fans are working as intended, follow these simple steps: Turn on the Fans and Lift the Mattress: Select the "Red Warming Buttons" on your remote control to turn on the warming fans. Select the "TV" button on the remote to lift the mattress up. Since no one is in the bed at this time, the mattress will lift away from the base, providing easy access to the hose. Inspect the Hose Connection: Look underneath the center of the mattress. You'll see the hose that runs out of the base and connects to the mattress. Turn this hose counter-clockwise to disconnect it. Feel the Airflow: Place your hand near the hose opening. You should feel the airflow coming from the hose. This is also a great time to switch the fans to cooling mode and verify that verify that both warming and cooling air are flowing. Reconnect the Hose: Reconnect the hose to the base. Turn it clockwise until you feel it click into place. Now you can rest easy, knowing that the fans are working as designed! If you have any further questions or need assistance, feel free to reach out. Kind Regards, ******* Tempur-Sealy Consumer Rep " WHAT?! It is designed that way?! It stores the air in the mattress and not come through it!! Then why, at their OWN flagship stores, do the highlight the fact, that is blows through the mattress with a weighted piece of fabric!!? You can even feel it without touching the bed! More than likely going to get one of their lower tier mattresses as it is essentially the same, unless I can get these mattresses swapped out for ones that actually do what they show off at their own flagship stores. My advice, save your hard earned money qnd time, stay away from this mattress!!! I want to love it, but I am not going to pay top dollar for the same mattress I can get for much less money.