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by PowerReviews
We purchased 2 of the sofas after seeing them and sitting on them in the showroom. We upgraded the fabric to the LIV Whicker. They are well made and and beautiful. Sleek and elegant. We purchased in September and they we're delivered in early December. A little stiff at first, but it is now about ...
this was the most disappointing purchase I think I've ever made in my life. We ordered in May 2022. Received June 22, 2022. By 9/12/22 multiple seams were pulling apart. Some were completely open. One adult and 2 older kids/teens sit on it. It's not being jumped on or abused in any way. No animals i...
Do not buy this couch, I didn't read the reviews and regret it so much! This couch rips so easily from just sitting on it! All of the seams on the top cushions and pillows are fraying and ripping! The arm/side of the couch is made from cheap cardboard feeling material and broke and is flopping and unattached from couch! You can tell just by sitting/feeling that this couch is cheaply made but not cheaply priced.
This is hands down, the worst purchase that I've made from American Signature and I've been solely buying furniture from them (and Value City- all American Standard furniture) since 2005. Seams started ripping apart within a couple of months of having this. Mind you, for the first year, this couch was barely used. Even the pillows started ripping at the seams. I contacted American Signature about 6 months after purchasing because I was in disbelief that a $4k couch would look like it did with a 3 person family (no small children or pets). American Standard had their team come out and hand-sew together the cushions and pillows. The two gentlemen even took photos of the couch, stating this has been a common complaint with this particular style of couch. The hand-sewn "repair" lasted about a couple of months before the seams began ripping/tearing again, but even worse than before. I never write bad reviews but as a single parent on a budget, I feel like I've wasted $4,000.00 on a couch and urge anyone looking at buying this piece of crap to save their money! I've had the couch for 3 years now and it's current state is actually pretty embarrassing.
Merchant Response
We deeply apologize for your experience with our Nest sectional and would like to make this right. Please expect an email from us so that we can discuss this further. -KR
All of the cushions started tearing at the seams within a couple months. This is not covered under the warranty I paid extra for. The back cushions also lose their shape very easily and the seat cushions separate from each other and leave spaces between cushions making it uncomfortable to lay on. Do not buy this sectional.
The furniture has a MANUFACTURERS DEFECT!!!!!!!! SEAMS COMING APART AS SOON AS TWO MONTHS AFTER PURCHASE. DON'T BUY A WARRANTY!!!!! YOU WILL BE TOLD "NORMAL WEAR AND TEAR." BIG MONEY SPENT 4K
Merchant Response
We deeply apologize for your experience with our Nest sectional and would like to make this right. Please expect an email from us so that we can discuss this further. -AS
Bought in April of 2023 and cushions began ripping within months. Now a year later all cushions are ripped at seams and it looks terrible. Need to purchase covers for all cushions to hide the tears. Routine rotation makes no difference. Very poor quality material. Not worth the cost.
This nest is made with cheap material. I have had to place two claims. Every cushion is torn at the seams. The brackets that hold the couch together are broken also. Even the ottoman's are torn at the seams. We submitted a claim over a week ago, a technician came out to look at the sectional and haven't heard back from the warranty company.
Merchant Response
We deeply apologize for your experience with our Nest sectional and would like to look into this. Please expect an email from us so that we can discuss this further. -TJ
This couch is an absolute disaster. Purchased in December 2022, and almost all of the seams and pillows have come apart. We also paid for the warranty to just have all of our claims denied because these issues are "wear and tear". It is a complete waste of money, as they will do NOTHING to rectify the situation. American Signature Furniture should be ashamed of themselves because they are knowingly convincing people to pay their hard earned money with no desire to help.
Several cushions, the ottoman, and pillows have ripped all within a year of purchasing! Haven't even finished paying it off yet…
Merchant Response
Thank you for your feedback; we apologize for your experience. If you’d like to discuss your purchase or learn more about the Nest, please contact us @ 1-888-751-8552 and we’ll be happy to help. We are happy to report the production issue impacting the Nest has been resolved. We’re confident future purchasers will love the durability, feel and comfort of our Nest!- JC
I wouldn't recommend this product. The seams on majority of my cushions have ripped at seams, which is a shame with how much this couch costs I expected more quality. I'm super disappointed. No kids jumping on the couch either.
Merchant Response
We deeply apologize for your experience with our Nest sectional and would like to look into this further. Please expect an email from us so that we can discuss this further. -TJ
This is the worst couch I ever purchased. Do not buy this couch. The seams rip after 6 months. The warranty company does not honor the warranty and claim it's normal wear and tear. My family do not sit on this couch frequently due to the light color so it was not normal wear and tear. This is a defective product and a waste of money. I am very disappointed in Value City and the warranty company with how they are treating customers. I feel scammed.
Merchant Response
Thank you for your feedback; we apologize for your experience. If you’d like to discuss your purchase or learn more about the Nest, please contact us @ 1-888-751-8552 and we’ll be happy to help. We are happy to report the production issue impacting the Nest has been resolved. We’re confident future purchasers will love the durability, feel and comfort of our Nest!- JC