Terms and Conditions

Buying from Us

We are only able to deliver furniture within a store's local delivery area and are unable to ship merchandise by alternate methods. If you live within a store's delivery area, you can place an online order to be delivered to your residence. If delivery is not available to your area, you can always schedule to pick up your furniture at a local store.

Standard Forms of Payment for "ONLINE" transactions

    All online orders must be paid in full at the time of purchase.

    The standard forms of payment for online orders are Visa, MasterCard, American Express, Discover and our private label credit cards.


Pricing and Other Errors

    Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. An estimate of the total cost of your order is available in your shopping cart, including any applicable tax, delivery or other fees. The final cost will be available for your review prior you complete your order.

    While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur.

    In cases where such errors do occur, we expressly reserve the right not to honor pricing errors on this website when accepting an order online. In the case where an order placed online contains a pricing error, you will be contacted and the order will be cancelled. Any payments that have been authorized for that order will immediately be reversed. Should you discover an error once your order is delivered, your sole recourse is to return your order in accordance with our return policy.

Product Availability

    Product availability may differ by region, so the easiest way to obtain stock information is to provide us with your zip code. You can always contact your local store to see if the product is available for immediate purchase.

Product Information and Assembly Instructions

    If you need more information that what is provided in the Product Description, a Home Furnishings Consultant at your local store will be happy to answer all of your questions.

Refunds and Returns

Should you wish to cancel your order, please refer to the following policies:

Refunds "prior" to delivery or pick up

    Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased (except for "Special Order" and "Online Only" purchases).

    To cancel your order, simply call a service representative, or, if you prefer, e-mail us at websupport@vcf.com
Refunds "after" delivery or pick up

    • After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for full refund, less delivery and restocking fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
    • Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased (except for "Special Order" and "Online Only" purchases).*
    • To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind. Refunds may only be made if merchandise is in “as-new” condition. “AS-IS” and “One Only” items are not refundable or exchangeable.
    • Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.


Pick up and Home Delivery Services

Each store's pickup and delivery services are unique to their local area. Please contact your local store to find out what services are available.

Currently, we are only able to deliver furniture within a store's local delivery area and are unable to ship merchandise by alternate methods.


Delivery Service

    Our delivery service includes the following:

  • Delivery of products.
  • Assembly of your furniture (except on "Ready to Assemble" merchandise)
  • For a period of one year, in-home service for repair or replacement of defective items.


  • To ensure smooth delivery of your furniture, please review the following delivery policies:


  • All online orders must be paid in full at the time of purchase.

  • The day prior to your scheduled delivery date, our service store will contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately, we cannot take requests for time stops.

  • If you must reschedule your delivery date, please notify your service store immediately or email us at websupport@vcf.com

  • In preparation for your merchandise delivery, doorways should be measured to ensure clearance and rooms cleared so there is an unobstructed path between the point of entry to your home and the room where your new merchandise will be placed.

  • Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.

  • We cannot deliver to anyone under age 18.

  • If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.


Merchandise Pick Up

    Pick-ups can be made at most of our locations.

    To ensure smooth pick-up of your furniture, please review the following pick-up policies:


  • At the time of purchase, you will be notified what day your purchase will be ready for pickup. If an item is unavailable for the scheduled day, you will be notified by the service store in advance.

  • Online orders must be paid in full at the time of purchase.

  • On the scheduled day, please proceed to the pickup/loading area with your receipt.

  • Please be sure that the size of your vehicle will accommodate the size of the furniture to be picked up. It is your responsibility to properly secure and tie down merchandise to your vehicle.

  • Associates may assist in loading customer merchandise but we reserve the right to refuse assistance where it may result in injuries or property damage.

  • We will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of the customer's merchandise.

  • Be sure to inspect your purchase for any visible signs of defect prior to departing the store. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise and arrange to bring your merchandise to the store for service or exchange.

  • Service Stores do not have the ability to hold merchandise past the scheduled date of pickup. If you are unable to pick up your merchandise on your scheduled day, notify the service store immediately


Reporting Damages/Defects

Delivered Items

    If, during delivery, your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery.

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Pick Up Items

    If you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick up merchandise from the store are required to return the merchandise to the store for service or exchange.

Warranty Programs and Repair Service

To ensure you are satisfied with your purchase, we offer the following Guarantees and Warranties.

One (1) Year Warranty


  • Under conditions of normal usage we will conduct repairs on any defect in workmanship without any charge to the original purchaser for a one year period from the date of possession of the original purchase.
  • We will not perform work or repair any furniture which may cause a hazard to our employees or our property.
  • Warranty coverage does not apply to furniture that has been heavily soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product.
  • If the item cannot be repaired to factory specifications, the item will be replaced with the same or comparable merchandise. If the same item is not available, we will issue an IN-STORE CREDIT towards new merchandise.
  • "AS-IS" items carry no warranty and the sale is final (except where prohibited by law).
  • For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.


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Accessory purchase warranty

    Accessory items are warranted for a period of 90 days.

Extended Protection Plan (EPP)

    • Enhance or extend your merchandise warranty by purchasing Extended Protection Plan. Extend a one-year manufacturer warranty or enhance your protection under the Limited Lifetime Warranty.
    • This program provides in-home coverage for three (3) years (including the one [1] year manufacturer warranty period) from the date of possession of the original purchase.
    • Please refer to the EPP Terms and Conditions documentation for coverage, terms and conditions, exclusions and additional disclosures.

    EPP Terms and Conditions English (purchases made 10/04/2009 - present)



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Guarantee of Fabrics

    • Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise.
    • To ensure the longevity of your fabric and leather products, optional protection is recommended. Please refer to the Fabric and Leather Protection Programs for additional information


Fabric and Leather Protection Programs

    If you have already purchased the Seven (7) Year Fabric Protector or the Seven (7) Year Leather Protector warranty, and need assistance, please contact Uniters Customer Service, the claim administrator, at 877.901.1382.

    Please take a moment to read your warranty paperwork for specific information on coverage, exclusions, and how to obtain service. Your warranty certificate is included in your Uniters Pure your gift bag, which included your at home spot cleaning cloths and solutions.

    You must retain your warranty certificate for proof of coverage; this is included in your gift bag.

    You can complete the following by contacting Customer Service by phone or visiting www.warrantyservices.com:
    • File a new claim
    • Check claim status
    • Obtain general cleaning instructions



    7 Year Leather Protector Warranty – ALL STAINS (purchases made after April 1)

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Mattress Warranty Programs

120 Night Sleep Guarantee

    Valid on all mattress set with a queen set value of $999 or more. Must sleep on mattress a minimum of 30 nights. After 30 nights, customer has 90 days to return mattress. Customer is responsible for returning the mattress to the store. Limit one trial offer per customer. Offer excludes all adjustable bases, box springs and accessories such as pillows, mattress protectors, etc. Stained, or otherwise damaged mattress will not be accepted. Valid in the state of Tennessee.

Store Policies

Refunds and Returns

    • A refund or exchange may be requested at any time prior to your receipt of the merchandise.
    • Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased (except for "Special Order" and "Online Only" purchases).*
    • After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a refund, less delivery and restocking fee, so long as it is returned or exchanged within 7 days of pickup or delivery.
    • Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind to be eligible for return, except where prohibited by law.
    • Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.


Special Order Furniture and Online Only Purchases

    • Special Order and Online Only purchases must be paid for in full at the time of sale.
    • If you cancel the Special Order or Online Only purchase, you agree that Value City Furniture (OR American Signature Furniture) shall retain up to thirty percent (30%) of the purchase price as compensation for the manufacturing, handling, and inventory costs related to the order.


Commercial Sales

    The use of a product other than for household purposes voids all warranties.

We Respect Your Privacy

Last Updated December, 2012

We believe you're entitled to decide what information you share with us and how it is used, so we answer your questions about privacy up front!


    The information gathered on this site, is never shared with anyone, except in connection with your order. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but we make clear to financial companies and manufacturers/shippers we work with that we expect your information to be handled appropriately.

    We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or you're financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

    It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.

    As a registered user, you may occasionally receive emails from us, including:

    • Newsletters.

    • Special Offers.

    • When you place an order with us online, you will also receive email updates regarding the status of your order. These emails, which are critical to fulfilling your order, will not be affected by updating your email preferences.

    Should you no longer wish to receive these emails, you may "opt out" at any time by logging in to your Account and clicking "Update your email preferences." Alternatively, you may mail your request to Blueport Commerce 580 Harrison Ave, Boston, MA 02118 Attention: Privacy. or email us at privacy@blueport.com
Secure Shopping

    We make certain that we never share the information you've shared with us. We also make sure that your information is protected as you send it to us.


    Our secure server software (SSL) is among the best technology available today. It encrypts (scrambles in code) all personal data you share with us, including your credit card and telephone numbers, name and address. We are so confident in our systems that we ensure 100% safety in the transactions you make with us.*

    *In the rare event that unauthorized charges are made to your credit card during a transaction with us, you will not be held responsible in any way. Under federal law, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, valuecityfurniture.com will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own, on purchases made at valuecityfurniture.com while using the secure server. In the event of unauthorized use of your credit card, in order to qualify for the vcf.com security guarantee, you must undertake any steps required by federal law and your credit card agreement, including any provision requiring you to notify your credit card provider in accordance with its reporting rules and procedures. If you have any questions regarding federal laws, contact your state's attorney general or the United States Department of the Treasury.

Contest, Sweepstakes and Giveaways

Value City Furniture & American Signature Furniture
$5000 #comfortandjoy Giveaway Sweepstakes


    OFFICIAL RULES

    NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER FOR A CHANCE TO WIN. BY PARTICIPATING IN THE CONTEST, ENTRANT AGREES TO BE BOUND BY THESE OFFICIAL RULES.

    Sponsored by American Signature, Inc.

    The Value City Furniture & American Signature Furniture $5000 comfortandjoy Facebook, Twitter and Instagram Giveaway Sweepstakes (“Contest”) encourages fans and customers to post a photo with the #asfcomfortandjoy or #vcfcomfortandjoy on ASF or VCF Facebook timeline and /or post photos to Instagram or Twitter while sitting on Ultimate Comfort in store for a chance to win a $5000 ASF or VCF gift card. The selection of a winner will be determined at random in the sole discretion of American Signature, Inc. (“sponsor”).

    1. TIMING: The entry period begins at approximately 5:00 p.m. EST on November 25, 2014 and ends at approximately 11:59 p.m. EST on January 4, 2015 (“Entry Period”).

    2. ELIGIBILITY:  The person entering the Contest (“Entrant”) must be 18 years of age or older at the time of entry. The Contest is open to any U.S. citizen that is a resident of the United States (and its territories and possessions) who, as of November 25, 2014, is at least 18 years of age and lives in either the VCF or ASF market area. All other Entrants will be disqualified. Entrants are not eligible to win a prize through both VCF and ASF and Entrants are eligible to win only one prize from VCF or ASF one time per calendar year. Employees of Sponsor and its divisions, subsidiaries or affiliates, their immediate families and/or household members are not eligible to participate.

    3. CONDITIONS OF PARTICIPATION: Entering the Contest by submitting an Entry (as defined below), constitutes Entrant’s agreement to abide by and be bound by these Official Rules. By submitting an Entry, Entrant consents to being entered into the Contest and grants Sponsor the irrevocable and unrestricted right to use, reproduce, publish the Entry (as defined below) for promotional purposes. Being eligible to win the Contest is contingent upon the fulfillment of all requirements set forth in these Official Rules. Decisions of Sponsor are final and binding in all matters related to entry and the winner’s selection process (as defined in these Official Rules).

    4. TO ENTER: During the Entry Period, Entrant must post a photo to ASF or VCF Facebook page timeline or Instagram or Twitter with #asfcomfortandjoy or #vcfcomfortandjoy while sitting on Ultimate Comfort in store (“Entry”). Entrant must have a valid Facebook account to enter and the account must be set to public. Entrant must be the person who is the authorized owner or domain name owner of the social media accounts associated with the Entry. One Entry per person is permitted. Once a valid Entry is received, Entrant will remain eligible to win for duration of the Contest, unl

5. SELECTION OF WINNERS:

    Winners of a $5000 gift card will be chosen at random by Sponsor, one winner per brand (for ASF and VCF). Winner selection will take place on or about January 5, 2015. The winner chosen by Sponsor is final pending confirmation of eligibility in accordance with these Official Rules. All Entries have the same chances of winning based on the total number of eligible Entries received.

    6. PRIZES: One winner per brand per entry will be chosen to win a $5000 gift card. Sponsor will award a VCF or ASF gift card in the amount of $5000. Winning prizes are non-negotiable and non-transferable. Entrants will be notified via email or phone by Sponsor of their selection as a winner, along with instructions on how winner may claim the prize. If Sponsor does not receive a response from a winner within 48 hours of notification, Sponsor reserves the right to choose an alternate winner or terminate the prize.

    7. LIMITATIONS OF LIABILITY AND RELEASE:  By entering the Contest, Entrants agree to release and hold harmless Sponsor and its parent, officers, directors, employees and agencies (collectively, the “Released Parties”) from and against any claim or cause of action arising out of or in connection with the Entrant’s participation in the Contest. Entrants further agree that in any cause of action, the Released Parties” liability will be limited to the costs of entering and participating in the Contest and in no event shall the Released Parties be liable for attorney’s fees. Entrants waive the right to claim any other additional damages whatsoever, including but not limited to, punitive, consequential, direct or indirect damages. By entering the Contest, Entrants agree to release and hold harmless the Released Parties from any and all liability for injuries, death or losses or damages to persons or property AS WELL AS CLAIMS/ACTIONS BASED ON COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT, MISAPPROPRIATION, PUBLICITY RIGHTS, DEFAMATION AND/OR INVASION OF PRIVACY.

    8.  USE OF DATA: Sponsor may collect personal data about Entrants, including Entrant’s email address, in accordance with its Privacy Policy. Click here to review the Privacy Policy. By entering the Contest, Entrants acknowledge and agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s Privacy Policy.

    9. WINNERS’ LIST REQUEST: To request confirmation of the name and address of the winners of the Contest, please send a self-addressed, stamped business size envelope by January 30, 2015 to: VCF/ASF $5000 Giveaway, American Signature Inc. Marketing Department, 4300 Fifth Avenue, Columbus, Ohio 43219.