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by PowerReviews
The material started pilling up and looking linty after only three months. I think the woven pattern of the fabric is the reason for this.
Furniture started pilling up and looking worn less than 6 months after delivery. The company was awesome in rectifying the situation. The delivery timeframe was quick and the delivery personnel were pleasant, quick and professional.
Advertised as "deep seating" but it's extremely shallow. Cushions are way too firm and after just 5 days of using the couch, are already breaking down with indentations. Returning, be aware, they charge at 15% restocking fee.
The design & look is beautiful early on. The cushions are not detachable so it's hard to freshen up or wash. The fabric after one year of gentle use lost its elasticity & is stretched out from light use. The main problem is the pilling of the fabric, everywhere. So frustrating! So not worth the hassle of having to find a new one. Bummed to say it nicely.
Comments about Anderson 2-Piece Sectional with Left-Facing Chaise and Ottoman - Gray
We have had this sofa sectional for less than two years and are amazed with how terrible the quality is and disgusted with the "Pure Promise" warranty service. The fabric on this sofa started pilling horribly after just a few weeks of use. I have never seen upholstery fabric of any kind pill in any way, but this fabric is completely covered. Also, after just a couple of months of use, the back cushions started sagging, the seat cushions lost their shape, and one of the cushion seams separated. These reasons alone are enough to not recommend the product to anyone, but it gets worse. When we purchased the sofa, we also purchased the "Pure Promise" warranty. Our salesperson made it seem like it was the easiest thing in the world to get a replacement if the sofa suffered from damage. Before we owned the sofa for a year, one of our children sat on a pencil that was left on the seat cushion and punctured the fabric. Also, as I leaned over the back of the couch to reach something behind it, the wood frame cracked. Our warranty states that these types of damage are covered, so I submitted a claim on the online system. I submitted pictures and explanations and used the choices I was given to describe the condition of the sofa. I also explained that the fabric and cushions were not holding up and were poor quality. After a very lengthy process, my claim has been denied twice. Even though I explained the specific incidences that caused the frame to crack and the hole in the seat, they responded that the damage occurred as "result of normal wear and tear rather than a specific accident or incident". Two different technicians came to my house to look at the sofa and documented the damage, and I described the "specific incidences" that caused the damage, yet they still denied my claim twice. Absolutely the worst purchase we have ever made. Now we are stuck with it.
Comments about Anderson 2-Piece Sectional with Left-Facing Chaise and Ottoman - Gray
I wish the fabric on this sofa was quality. it pills constantly!!! I spend more time removing the lint than enjoying the couch. it is the perfect size and shape, not overly bulky like most sectionals and seats 6 comfortably can certainly fit more. but the fabric will drive you insane. it started to pill in 2 days.
Comments about Anderson 2-Piece Sectional with Left-Facing Chaise and Ottoman - Ivory
Loved this when it was first delivered. However, after only 5 months, the fabric has started pilling and is becoming loose. Normal family use. I've been a dedicated VCF customer for years and have never had this issue, so am feeling disappointed and stuck. This sofa will last another year if we're lucky.
Comments about Anderson 2-Piece Sectional with Right-Facing Chaise and Ottoman - Gray
We love this sofa! Not sure why the other reviews are so bad. It's perfect for our space and looks GREAT with our mid century furniture! Very comfy & has plenty of room to spread out. If you can't afford a Joybird, this is the next best thing!
Comments about Anderson 2-Piece Sectional with Left-Facing Chaise and Ottoman - Gray
Regular family use. 2 kids (ages 6, 3). No staining issues yet. Kids have treated this set very well. But the supports under the cushions are already saying to the point of discomfort. No obese usage, just a normal family. Very disappointed.