Frequently Asked Questions

Note: Please be sure you have entered your zip or postal code above to see the most relevant and specific answers to your questions.

Why do you need my zip code?

    We won’t sell you furniture until we’re sure we can service your area to ensure smooth delivery of your order. We use your zip code to:
    • Let you know immediately if we can service your area
    • Tailor our selection to make sure you see only items that can be delivered to you
    • Inform you if the item is currently in stock
    • Offer you special pricing that may only be available in some areas
    • Help you find a local showroom in case you want to see an item in person.
    • Show you estimated delivery dates without having to checkout.


Can I see your furniture in a store?

    To see our products in a store, enter your zip code and we’ll direct you to the closest store to your area. Interested in seeing a particular item? Click "See this in a local store" on that product's page. We'll check the inventory at our stores and direct you to the one that is displaying that item.


How do I know that the color I see on screen is accurate?

    Every computer monitor displays colors slightly differently. To ensure you’re seeing the color of our products as they truly are, take the our M&M test. If the colors of the candies you see on screen don’t look the same as they do in real life, try adjusting your monitor’s brightness and contrast. Or refer to your computer user manual for instructions on how to adjust color settings.


Do you offer Special Order Furniture?

    Currently, we can't offer Special Order Furniture online but you can always visit one of our stores for assistance from any of our Home Furnishing Consultants in placing your Special Order Furniture.


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Pricing and Payments

Do you have Layaway?

    Unfortunately we don't offer a traditional layaway program for online transactions. However, by visiting one of our stores, there is a way for you lock into an amazing sale price by paying for your furniture within 90 days. Once you have paid in full, you can make arrangements to pick up your furniture or schedule for delivery.


Are the prices in my Shopping Cart guaranteed?

    We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed.
    Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and your card will not be charged.


What types of payments do you accept?

    For online transactions we accept Visa, MasterCard, AMEX, Discover and our private label credit cards.
    Please note we cannot accept credit cards issued outside the United States and Canada for online orders at this time because we are not able to validate them.


Do you accept COD orders?

    We cannot accept COD orders. All orders must be paid in full once submitted online.


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Registration and Privacy

How do I become a Preferred Customer?

    All you have to do is register and create your online Account. The process takes only a moment, then press Submit and you’re done! The benefits are substantial:
    • Save your online shopping cart and retreive it from any device
    • Track your order online
    • Receive notice of sale events and exclusive offers


How do I change my personal information?

    Login to your Account to change your street or e-mail address, phone number, password or payment options.
    Please note changes made to "My Account" will not update information in your order. To change any information in your order please contact your local customer service team provided in the email confirmation.


Do you share my information with anyone?

    We will not share your personal information with anyone, except as is required to fulfill your order. Click here to see our privacy policy.


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Finding Help

What if I have questions about a product?

    You can find detailed information in any product detail page but if additional questions arise you may contact one of our Home Furnishing Consultants at any of our stores.


What if I have questions about my order?

    Local service representatives are available to help with your order. We will send you the phone number for your local customer support team as soon as your order is processed. And don't forget, an easy-to-access order status is always available online.


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